Privacy Policy for Portico Passage
Portico Passage values your privacy. This Privacy Policy describes how our online platform, operated by Portico Passage, located at 14 King Street, Unit 3, Fremantle, Western Australia, 6160, collects, uses, and protects your personal information. We are committed to protecting the privacy of our website visitors and customers in compliance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth), and international regulations such as the General Data Protection Regulation (GDPR) where relevant.
1. Information We Collect
We collect various types of information to provide and improve our services related to custom timber door fabrication, marine-grade door installations, architectural door design, heritage door restoration, door hardware and accessories sales, soundproof door solutions, and fire-rated door manufacturing.
- Personal Information You Provide: This includes information you voluntarily provide when you interact with us, such as your name, email address, postal address, phone number, and any other details you share when requesting a quote, making an inquiry, placing an order, or subscribing to our newsletters. For specific projects, this may include design preferences or site-specific details.
- Usage Data: We automatically collect information about how our site is accessed and used. This may include your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our site and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
2. How We Use Your Information
Portico Passage uses the collected data for various purposes:
- To provide and maintain our services, including processing orders for custom doors and hardware.
- To notify you about changes to our services.
- To allow you to participate in interactive features of our site when you choose to do so.
- To provide customer support for inquiries related to our door products, architectural designs, and installations.
- To gather analysis or valuable information so that we can improve our services.
- To monitor the usage of our site.
- To detect, prevent, and address technical issues.
- To send you relevant marketing and promotional communications about our products and services, if you have opted in.
3. Legal Basis for Processing Personal Data Under GDPR
If you are from the European Economic Area (EEA), Portico Passage's legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.
Portico Passage may process your Personal Data because:
- We need to perform a contract with you, for example, to supply custom doors.
- You have given us permission to do so.
- The processing is in our legitimate interests and it's not overridden by your rights.
- To comply with the law.
4. Disclosure of Your Information
We may disclose your personal information in certain situations:
- Service Providers: We may employ third-party companies and individuals to facilitate our services (e.g., payment processing, hosting, analytics). These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- Business Transactions: If Portico Passage is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
- Legal Requirements: Portico Passage may disclose your Personal Data in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of Portico Passage, prevent or investigate possible wrongdoing in connection with the service, protect the personal safety of users of the service or the public, or protect against legal liability.
5. Security of Data
The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. We implement various security measures, including physical, electronic, and procedural safeguards, to protect your data from unauthorized access, use, or disclosure.
6. Your Data Protection Rights Under GDPR
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Portico Passage aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. Please contact us at the address provided below.
7. Links to Other Sites
Our site may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
8. Children's Privacy
Our services are not intended for anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our service, prior to the change becoming effective and update the "last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By mail: Portico Passage, 14 King Street, Unit 3, Fremantle, Western Australia, 6160